Delivery Information

Payment and Delivery

1) You can make a payment by credit card, bank transfer or EFT (Electronic Fund Transfer) or SWIFT.

2) You can benefit from our online single payment or online installment options with your credit cards on our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of possible order cancellation or order cancellation due to stock problems, the money will be refunded to your credit card within 15 business days.

3) Order Price Refund

In case of cancellation of your orders for possible reasons; TNS E TİCARET Company will refund the product price to your account and/or credit card within seven business days. However, you must inform our company's financial authorities about your bank account information and/or credit card information correctly and completely.

4) Delivery

We strive to deliver the products you have ordered to cargo on the same day. For products that take time to be procured, the cargo delivery period is 15 business days as stated in the product details. You will be informed in case of a possible delay in delivery.

In order for the product delivery to be carried out without any delay, please inform the address of your location as the delivery address during the day.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent with PTT cargo company. After your orders are approved, they will be delivered to the cargo company at the latest by the end of 5 (two) business days.

You can consult our customer representative and discuss different delivery terms. In addition, cargo deliveries are only valid for Turkey. Delivery time varies for orders abroad.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that could not be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We are responsible to the bank whose credit card system we use as well as the customer regarding the delivery.

Please pay attention!

Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received them from. If you think there is any damage to the product, do not accept the product after a report is prepared by the cargo company.

After the product is received, it is assumed that the cargo company has fully fulfilled its duty.

If the product is damaged: Report the report you have prepared to tansuayik@hotmail.com as soon as possible.

If you perform these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us with our work on the product.